Coronavirus Policy Updates
Cruise World Holidays along with our travel partners are closely monitoring global developments regarding COVID-19. The following information and frequently asked questions will provide you with an overview of the communal response plan to this unprecedented situation.
The latest government travel advice can be found here:
My Cruise has been cancelled, what happens now?
Cruise World Holidays reservations team are processing cancellations as received by the cruise line as quickly as possible. You will receive confirmation from your Cruise World Holidays travel advisor via email along with any instructions from the cruise company as to how you can proceed with rebooking your cruise or in some cases cancel for a refund.
My cruise was cancelled but I haven’t received notification yet, what is happening?
With thousands of cancellations and impacted travellers, it is taking some time to work through all existing bookings. Please bear with us as we work through the cancellation and rebooking options for all effected guests. We appreciate your patience and ask that you wait to hear from us.
Payment is due on my booking, must I pay now or can I wait to see if my booking is going ahead?
Agreed payment terms for your holiday are in line with payment requirements we have with our suppliers. It is in your best interest to make all payments on time as it will ensure your booking remains intact and you will be eligible for any policy the cruise line or supplier may release in relation to the cancellation of your booking including future cruise credits etc.
My cruise is not yet cancelled, can I cancel without penalty even though the cruise line currently advises the cruise is still going ahead?
We understand the uncertainty the current situation may make you weary of future travel plans. Cruise lines are currently cancelling cruises in line with government travel bans and restrictions. It is in your best interest to leave un-cancelled cruises in place until cancelled by the cruise line as you may have stricter cancellation penalties imposed on you if you cancel before the cruise itself is cancelled. If you wait for the cruise line to cancel you will receive the benefit of all mandatory cancelled cruises including future cruise credits etc.
Please contact us regarding any questions you may have regarding your travel plans and/or current cancelled cruises.
With the strict social distancing government restrictions our office doors might be closed but we want you to know we are still here for you! We have altered our hours of operation during this time to Tuesday’s, Thursday’s & Friday’s from 9am – 5:30pm until further notice (excluding public holidays).
During this time we are experiencing a large volume of calls and emails so it may take us longer than usual to respond to your enquiry. Rest assured we are working around the clock to assist ALL of our valued clients with disrupted holiday plans in order of departure date.
As always we thank you for your patience and understanding during this time.